Nearly two years since the start of the COVID-19 pandemic, KMBI has fully embraced the transition to digital workplace and conferences. In its second year, the organization held the 2022 virtual General Assembly last January 19, kicking off the year with the launching of KMBI’s five-year business plan entitled, “ARISE KMBI! Journey to 40 and Beyond”.

Held via Microsoft Teams, the assembly was attended by 161 participants composed of directors, managers, and officers from the KMBI Head Office and branches nationwide. Present also during the event were KMBI Chairman, Mr. David D. Gutierrez, KMBI President, Mr. Eduardo C. Jimenez; Vice-Chair, Mr. Sergio G. Edeza, and Trustees Dr. Rodolfo P. Estigoy and Ms. Aneth Ng-Lim.

The assembly was packed with reinforcements on new policies and processes, as well as the introduction of KMBI’s new strategic directions derived from the individual letters of “ARISE”. Alongside this was the rollout of KMBI’s fresh visual theme in line with the new business plan.

Another highlight of the event was the discussion on collection efficiency, facilitated by the Training and Advanced Education Department. Three branch managers from the Credit Operations Group shared their best practices on how to handle collections despite the challenges posed by the present health and economic crisis. Insights on increasing collection efficiency included establishing good customer relations, embracing technological trends, and empowering staff through empathy and transparent communication.

An open forum was also held to discuss organizational updates and provide a platform to address any concerns with regard to operations. The last part of the event was the commitment setting in which KMBI leaders expressed their dedication in working together to achieve the organization’s goals and fulfill its vision and mission.